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News Tui customer opens up on holiday from hell after hotel infested with bed bugs

James Saunders

Guest Reporter
selina-dalglish-bed-bugs.png



A Salford woman has spoken out about her "holiday from hell" after discovering a bed bug infestation at a Tui resort in Majorca.

Selina Dalglish, who celebrated her 41st birthday on the trip, claims her £1,300 holiday was ruined when she and her friend found "little red bugs" crawling in their beds at the Sol Katmandu Park and Resort in Magaluf, Spain.



The pair's dream getaway quickly turned into a nightmare when Dalglish's friend reportedly woke up to the sensation of a bed bug crawling into her ear.

They also discovered bloodstains on their sheets, thought to be from squashed insects.


Bed bugs


But that wasn't all - Dalglish told the Manchester Evening News: "She then turned her phone torch on and found more bugs in the bed.

"Then I noticed there were more bloodspots on the bedding where we must have been squishing them overnight."

Dalglish even suffered bites from the bed bugs, saying: "I assumed it was a mosquito bite and didn't think anything of it, although I've never been bitten before.

"Then I noticed a bug in the bathroom and just squished it... I thought it had probably just gotten through the doors."

MORE HELLISH HOLIDAYS:


Selina Dalglish


After the hotel confirmed the pests were likely bed bugs, the pair were forced to take extreme measures, washing all their clothes and freezing their shoes for 24 hours to eliminate the insects.

They were moved to a new room but remained anxious throughout their stay.

"It ruined the holiday," Dalglish said. "It was horrible... I couldn't stop scratching and checking the bed every two minutes."

"We were counting down the days until we came home!"


Magaluf


Upon her return to Salford, Dalglish lodged a complaint with Tui about her hellish holiday experience.

Initially, the firm offered her £50 in compensation, which she deemed "insulting" - given the £1,300 cost of the trip.



Tui then proposed a £100 voucher, but Dalglish claims the complaint was closed before she could claim it.

GB News has approached Tui for comment.

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