A Glasgow family has revealed their horror after their two-year-old daughter was given an "empty" oxygen tank during a medical emergency on an easyJet flight.
Steven Lyon, 32, and his partner Maura, 34, had been travelling with their daughter Zara on an easyJet flight from Glasgow to Palma de Mallorca on September 14 last year.
The family was preparing to enjoy their holiday in the sun when disaster struck.
Maura, who works as a paediatric intensive care nurse, noticed her daughter had become unresponsive as the plane was making its final descent.
The toddler then began "shaking", which Maura immediately recognised as signs of a seizure.
A doctor who happened to be on the flight rushed over to assist the family.
However, when the crew brought over an oxygen tank, both Maura and the doctor discovered there was nothing inside.
"The crew brought over the oxygen tank, but my partner and the doctor noticed it was empty. He threw it away and called it a disgrace," Steven told Glasgow Live. "I was in shock. It was a terrifying moment."
The family was fortunate that the plane was landing, allowing paramedics to board quickly and provide oxygen to Zara.
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The toddler, who had never experienced a seizure before, then spent two days in a Majorca hospital.
Doctors determined the episode was likely caused by an ear infection which burst during the pressure change of the descent.
Following the incident, the parents complained to easyJet about the lack of proper first aid equipment, which they believe put their daughter's life at risk.
Steven said they initially just wanted to ensure such a situation never happened again.
However, the family became frustrated when easyJet allegedly delayed responding to their formal complaint for months.
"They were even telling us that there was more oxygen on board and we should have asked for it, but no replacement was offered," Steven claimed.
The family said easyJet refused their requests for maintenance logs for the oxygen equipment and crew training records.
"We believe easyJet's failure to provide working medical equipment and basic first aid put Zara's life at risk," Steven added.
Meanwhile, a spokesman for the low-cost carrier said they "fully appreciate what a worrying situation this will have been for the family".
The airline maintains that their first aid kits exceed UK Civil Aviation Authority requirements.
The Lyon family is now considering legal action against easyJet following what they describe as an inadequate response to their concerns.
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Steven Lyon, 32, and his partner Maura, 34, had been travelling with their daughter Zara on an easyJet flight from Glasgow to Palma de Mallorca on September 14 last year.
The family was preparing to enjoy their holiday in the sun when disaster struck.
Maura, who works as a paediatric intensive care nurse, noticed her daughter had become unresponsive as the plane was making its final descent.
The toddler then began "shaking", which Maura immediately recognised as signs of a seizure.
A doctor who happened to be on the flight rushed over to assist the family.
However, when the crew brought over an oxygen tank, both Maura and the doctor discovered there was nothing inside.
"The crew brought over the oxygen tank, but my partner and the doctor noticed it was empty. He threw it away and called it a disgrace," Steven told Glasgow Live. "I was in shock. It was a terrifying moment."
The family was fortunate that the plane was landing, allowing paramedics to board quickly and provide oxygen to Zara.
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The toddler, who had never experienced a seizure before, then spent two days in a Majorca hospital.
Doctors determined the episode was likely caused by an ear infection which burst during the pressure change of the descent.
Following the incident, the parents complained to easyJet about the lack of proper first aid equipment, which they believe put their daughter's life at risk.
Steven said they initially just wanted to ensure such a situation never happened again.
However, the family became frustrated when easyJet allegedly delayed responding to their formal complaint for months.
"They were even telling us that there was more oxygen on board and we should have asked for it, but no replacement was offered," Steven claimed.
The family said easyJet refused their requests for maintenance logs for the oxygen equipment and crew training records.
"We believe easyJet's failure to provide working medical equipment and basic first aid put Zara's life at risk," Steven added.
Meanwhile, a spokesman for the low-cost carrier said they "fully appreciate what a worrying situation this will have been for the family".
The airline maintains that their first aid kits exceed UK Civil Aviation Authority requirements.
The Lyon family is now considering legal action against easyJet following what they describe as an inadequate response to their concerns.
Find Out More...